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Resort News:

Check here for any news about the resort.  New projects happening around the resort and special hours.

The Resort & Grooming Salon are both Closed
March 2nd - 6th

We will reopen at 9am on Thursday Mar 7th

 

You can find our posted holidays/deposits here:
Holiday hours

 

 Winter Freshen up Special. 

add on the detox package to any salon bath or grooming and get $15 off through 2.29.24. Just mention this ad to get your discount! (click the picture for more info on our luxury spa add ons)

 

New Luxurious Boujee Mani/Pedi:

 

Includes:
*Deep cleaning Paw Fizz soak with tea tree oil
*Guava Hydrating Butter Balm with paw massage
*Grapeseed Oil Paw Revitalizing finishing spray
*Nail grinding

(add pawdicure color for  just $15) 

 

 

 

NEW ACTIVITY

This problem-solving game features sliding pieces and nooks where we can hide small treats or kibble, providing an interactive puzzle for your pup to solve, keeping them engaged and amused.  

 

Customer Portal:

Make sure to log in to our new customer portal!  This allows you to access your pet's profile, upload photos and vaccine records, make boarding reservations and spa appointments, and so much more!

If you have booked with us before, you already have an account in the new system.
You'll just need to reset your password.
Call or text us if you have any issues, and we are help

See step - by - step established customer first time log in instructions.

Click on the picture to link to the new portalClick on the picture to link to the new portal

 

New resort projects:

We are beginning construction on additional park runs for the resort.  More fun and games for our guest during their stays in our new spacious and anti-climb park runs.

 

We are closed to the public on all Tuesdays.  You can find our holiday or special hours by clicking on the picture below:

 

 

Welcome to the resort where you can relax under the palm fronds and enjoy the scenery! We got new front doors and are making some changes to our lobby!  Check out our beach vibes with our new doors and lobby décor!

 

Rates for Resort Boarding:

            

1st pet                  

2nd pet in the same run

3rd pet in the same run 

(if run will accommodate)

Dog

$30 $28.50
each pet
$27.33
each pet

Cat

$30 $28.50
each pet
$27.33
each pet

Bird

$30 and up depending on size Pocket pet $30 with Owner provided cage

Rates are per day and per pet
All card deposits & payments will have a 3.5% processing fee

*Bird and pocket pet prices are based on owner provided cage

*Dogs that are overly aggressive, difficult families for separating to feed or guest that require extra work due to aggression/nervousness/misbehavior will incur a TLC ($10) charge per day due to the extra care required of our staff 

  

 

Sometimes it is hard to understand why our policy has a 2 day minimum and Sunday is always a full charge day. We DO NOT increase rates for our holiday and peak times but understand that Friday through Sunday are high demand stays. A short check in of Sat and pick up on Sunday night essentially blocks the next week from occupancy due to the fact that a guest wanting to stay for example Sat thru Sat cannot drop off. 

You may Check-In any time during normal Business Hours that you scheduled in your reservation request. Charges at our normal rate begins on the day of your arrival at whatever time you scheduled to drop your pet(s) off. If you pick up your pet before 12:00 p.m. on your departure day, you will not be charged for that day (unless you booked longer and are picking up early. You are responsible for the reservation that was originally booked.). Sundays are excluded, and min day stay met.  If you schedule to pick up in the afternoon or Sunday evening, and do not pick up till the next morning, there may be a half day charge added $15 and a fee of up to $100 to stay beyond the time booked. This is due to staffing requirements and accommodation availability.

 

We ask that all pet parents make sure they arrive at least 15 mins prior to our closing time for drop off and pick up. This will allow us time to get your fur baby checked in and settled prior to closing. Any drop offs later than the 15 min window could incur a $15 charge  because the last minute drop offs cause our dedicated staff to have to set your baby up after closing. Any drop offs or pick ups that occur after closing will incur a $5 per min charge. 

 

Accommodation assignment is left the the discretion of our highly qualified and experienced staff.  We can not guarantee a specific run for your pet, especially during high volume times.  All puppers will have a size appropriate indoor/outdoor accommodation.

We understand circumstances can come up.  But, we can only guarantee what you book. If an emergency occurs when we are fully booked. We will make arrangements for your pet to stay, but there will be a surcharge of $100 per pet per day to accommodate an unscheduled stay during high volume boarding.  

 

 

Check In/Out Policies

 

  • You may schedule Check-In or Check-out, any time during normal Business Hours.
  • Charges at our normal rate begins on the day of your arrival at whatever time you booked to drop your pet(s) off during our regular business hours.
  • If you schedule to pick up your pet before 12:00 p.m. on your departure day, you will not be charged for that day unless you booked a different pick up time/day. (Excluding Regular/ Holiday minimums) 
  • Sundays are always a billable day, and min day stay met. 
  • If you schedule to pick up in the afternoon or on Sunday evening, and do not pick up till the next morning, there may be a half day charge added $15 and up to the $100 fee/day to accommodate past your reservation. This is due to staffing requirements and accommodation availability.
  • There is a $100/day fee in addition to boarding charges, if you extend your pet's visit past their scheduled pick up.  This is because we are just like a hotel, and if fur kid(s) aren't picked up as scheduled, we must work hard to try and accommodate when we are full. We will always do our best to find a way to make space, but this fee will be added.
  • All stays are subject to a 2 day minimum charge (4 day holiday min stay). Overnight stays less than two days would still be billed as a 2 day charge. This policy is in effect year round. 
  • We ask that all drop offs and pick-ups arrive 15 - 30 min prior to closing so we have adequate time to complete the check-in/check-out process. This provides us time to fill you in on your pet's stay with us and ensure that everything is completed correctly. 
  • Any pick ups/ drop offs later than the 15 min window could incur a $15 charge  because the last minute drop offs cause our dedicated staff to have to set your baby up after closing.  Any drop offs or pick ups that occur after closing will incur a $5 per min charge. 
  • All  boarding guest that receive spa services, will be ready for pick up as you scheduled your one hour window pick up time.

 

 

 

Holiday Hours & Required Deposit

  

Holiday

Minimum    Charge      

Date 

Hours

February Break     Deposit Required
2.11.24 - 2.22.24
2.11.24 - 2.22.24  
February 24th   2.24.24 Closing @ 2pm
March 2nd - 6th   3.2.24 - 3.6.24  Closed 
Spring Break Deposit Required
3.31.24 - 4.10.24
3.31.24 - 4.10.24 Closed Easter
Sunday Before Memorial Day             4 Day Deposit Required to book
Deposit is required for 5.25 - 8.8
5.27.24 Closed
Memorial Day 4 Day Deposit Required to book
Deposit is required for 5.25 - 8.8
5.27.24 6pm - 7pm
Independence Day 4 Day Deposit Required to book 7.4.24 Closed
Day after Holiday    4 Day Deposit Required to book 7.5.24 6pm - 7pm

 Summer Break

 

 4 Day Deposit Required to book
Deposit is required for 5.25 - 8.8
 5.25 - 8.8  
 Continuing Education   8.11 - 8.18  CLOSED 
Sunday before Labor Day

4 Day Deposit Required to book

Deposit required
8.31 - 9.6

9.1.24 CLOSED
Labor Day

4 Day Deposit Required to book

Deposit required
8.31 - 9.6

9.2.24 6pm -7pm only
Fall Break 4 Day Deposit Required to book
Deposit required
10.5 - 10.11
10.5.23 - 10.11.23  
Thanksgiving 4 Day Deposit Required to book
Deposit required
11.22 - 12.2
11.22 - 12.2.24 Closed 11.28.24
Christmas Eve

4 Day Deposit Required to book 

Deposit required
12.20 - 1.5

12.24.24 Closed
Christmas Day

4 Day Deposit Required to book 

Deposit required
12.20 - 1.5


12.25.24 Closed
New Year's Eve

4 Day Deposit Required to book 

Deposit required
12.20 - 1.5


12.31.24 Closed
New Year's Day

4 Day Deposit Required to book 

Deposit required
12.20 - 1.5


1.1.25 Closed
1/28 - 2/7 Closed

 

  1/28 - 2/7
Closed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We are closed to the public on Tuesdays. 

 

ALL DEPOSITS are Non-refundable once a reservation is made. If you decide to cancel 2 weeks prior to arrival, we can put the deposit on your account for future use. If a cancellation occurs within 2 weeks of your arrival, the deposit will be forfeited.

 

 WE REQUIRE VACCINATION RECORDS WITH DUE DATES BE SENT TO OUR OFFICE VIA EMAIL OR TEXT 2 DAYS PRIOR TO YOUR PET'S ARRIVAL. OTHERWISE, YOU MAY LOSE YOUR RESERVATION AND FORFEIT YOUR DEPOSIT.
Required vaccinations: Dog: RABIES, DHLPP & BORDETELLA  *STRONGLY RECOMMEND CANINE INFLUENZA* Cat: FVRCP, RABIES, & LEUKEMIA

 

We understand circumstances can come up.  But, we can only guarantee what you book. If an emergency occurs when we are fully booked. We will make arrangements for your pet to stay, but there will be a surcharge of $100 per pet per day to accommodate an unscheduled stay during high volume boarding.  

 

We would love for you to follow us on Social Media & join in the fun of all our Fur Kid adventures!

 

 

Business Hours:

Monday - Friday 9am - 5:45pm
(Closed weekday Noon - 2pm & All Tuesdays)

 Saturday 9am - 3:45pm

Sunday 6pm - 6:45pm

Holiday hours may vary.  Any drop offs or pick ups that occur after closing will incur a $5 per min charge. 

Required vaccinations: Dog: RABIES, DHLPP & BORDETELLA  *STRONGLY RECOMMEND CANINE INFLUENZA* Cat: FVRCP, RABIES, & LEUKEMIA