You may Check-In any time during normal Business Hours. Charges at our normal rate begins on the day of your arrival at whatever time you booked to drop your pet(s) off during our regular business hours. If you schedule to pick up your pet before 12:00 p.m. on your departure day, you will not be charged for that day unless you booked a different pick up time/day. Sundays are always a billable day, and min day stay met.  If you schedule to pick up in the afternoon or on Sunday evening, and do not pick up till the next morning, there may be a half day charge added $15 and up to the $100 fee/day to accommodate pass your reservation. This is due to staffing requirements and accommodation availability

All stays are subject to a 2 day minimum charge (4 day holiday min stay). Overnight stays less than two days would still be billed as a 2 day charge. This Policy is in effect year round. 

We ask that all drop offs and pick-ups arrive 15 - 30 min prior to closing so we have adequate time to complete the check-in/check-out process. This provides us time to fill you in on your pet's stay with us and ensure that everything is completed correctly. We ask that all pet parents make sure they arrive at least 15 mins prior to our closing time for drop off and pick up. This will allow us time to get your fur baby checked in and settled prior to closing. Any drop offs later than the 15 min window could incur a $15 charge  because the last minute drop offs cause our dedicated staff to have to set your baby up after closing.  Any drop offs or pick ups that occur after closing will incur a $5 per min charge. 

All grooming guest will be ready for pick up as you scheduled your one hour window pick up time.

Vaccines:

Dogs: Rabies, DHLPP(must have Lepto), and Bordetella 
Strongly recommend Canine Influenza           

Cats: Rabies, FVRCP, and Leukemia.

For the safety and comfort of all our guests we must require proof of vaccinations by a licensed veterinarian that show DUE DATES. Please Text (770.995.9123), or Email (staff@indianshoalspetresort.com) a FULL PAGE copy that shows due dates for the required vaccinations 48 -72 hours PRIOR  to your arrival so that we may add them to our files. This will give us ample opportunity to call you if we find something missing or expired. After your information is entered in our computer it will only need to be updated when your pet receives new vaccines on an annual basis. While we will try to remind you should we see that the vaccines are expired, it is the sole responsibility of the owner to keep their pet’s vaccines up dated and provide us with current information. Please be aware that most vets are closed at noon on Sat. and are closed on Sundays as well most Holidays. If you arrive and we do not have access to current vaccine records and are not able to verify through your veterinarian's office your pet cannot stay IN THE KENNEL.
All Veterinary records must show DUE DATES for required vaccinations. Without these records received, you may lose your reservation and forfeit your deposit. 

We do not accept faxes or shot records that do not have a clearly printed due date for your pet's next vaccine.  Please be mindful of this when choosing your pet's Veterinary care. 

Why does my dog have to have a LEPTO vaccine?
The L in the DHLPP is Leptospirosis. (Leptospirosis is a bacterial disease of dogs and other mammals that primarily affects the liver or kidneys.)
We are located on a 30+ acre farm surrounded by woods, creeks and working farm land. We do require this vaccine to stay with us and keep all our guest safe and protected while in our care.
Most Veterinarians will give it as part of the DHPP, but some give it as a second vaccine

CIRD: Our Resort prides ourselves on the best cleaning practices in our industry.  Your pet’s health is our top priority!  With that being said, airborne viruses are extremely difficult to clean against even with our air filtration and cleaning protocol.  With the unknowns of the CIRD Canine Infectious Respiratory Disease that is currently in other areas of the United States, we are recommend all guest be vaccinated for the Flu virus to protect against that virus and the possibility of pneumonia. With the novel virus or bacterium still being under research, we want to take every precaution we can for all the guest we love so dearly.  We are leaving the flu vaccine decision up to you and your Veterinarian, but want to make you away of the chances of exposure in a kenneling situation. We promise to put your pet’s health and wellbeing at the top of our priorities. An unvaccinated dog for Influenza, their owners would be responsible for the ramifications of an infection.  All guest are required to have current Bordetella vaccines.

Key Facts Canine Infectious Respiratory Disease Complex (CIRDC) is very common and can be due to one or more bacterial and viral organisms. Signs of disease can be: • Mild, e.g. cough, sneeze, discharge from the eyes or nose, fever • Progressive, i.e. begin as mild signs that rapidly worsen • Severe, such as pneumonia complicated with bacterial infection In most dogs, signs of disease are mild and self-limiting (i.e. resolve on their own) in 7-10 days. Outbreaks can occur as disease spreads rapidly from dog-to-dog. This is a particular concern for dogs in group settings (e.g. dog shows, boarding, doggie daycare, dog parks), which have high dog-to-dog contact. Vaccines that lessen disease severity and reduce organism shedding are available for some of the infectious bacteria and viruses involved in CIRDC.

Medical History and Special Concerns

If your pet has any special medical conditions such as diabetes or seizures we are trained and prepared to care for them properly. We can administer medications as well as do injections.

We are also prepared for behavioral concerns such as anxiety or aggressiveness. We are fully capable of handling these things if we are made aware of them in advance. Please disclose them completely so that we may be well informed and take the proper action and precautions. Seizures, fear biting, storm fright, and separation anxiety to name a few are better handled and controlled prior to us being surprised by them.

Many are afraid we will turn them away but we are trained to deal with special needs if we know of them. Please make us aware of ANY surgeries or serious illness, injuries or behavioral challenges.

Senior pets and special needs pets hold a special place in our hearts and we will make every effort to go that extra mile to make them feel comfortable. They will be on special wellness checks by senior staff members multiple times daily to ensure that they are eating, drinking and behaving normally. We never charge to administer medications.  However, if you pet requires a handler or special services to give the medication a TLC time ($10) may be charge daily to your bill as our employee(s) will have to take special care to medicate your baby. 

Foods, Special Diets and Medications

 We require you to bring your own food, as many pets will get an upset tummy from a sudden diet change. We will prepare and serve it as you direct. All canned food must be supplied from home. A microwave- oven, freezer and refrigerator are available as needed. We will serve "people food" and other specific diets but we must ask that all raw diets be individually packaged and arrive frozen. We cannot be responsible for bones consumed in raw diets. If your pet eats left-overs or from your table at home, it is fine to bag those in individual meals and freeze ahead so we can serve them during the stay. We require you to bring your pet’s personal food from home. We encourage pre-bagging each meal as your "cup" may be different from the standard measuring cup we use here. Pre-bagging will keep there from being any food amount discrepancies. We will save your baggies and return them to be used again.

Each pet is allowed a space of 11.4 x 13.4 x 6.8 inches for food bags. Please do not bring giant food bins or big bags of dog food. If you bring food in large containers or large bags, you will be required to transfer that food into something smaller before we can accept your baby for drop off.

Be sure to notify staff of any food allergies. Please label all food prior to arrival. . If you have two pets from the same home that need to be separated for feeding time we will be happy to offer that service in our indoor/outdoor suites. If separating is extremely difficult or requires monitoring, a TLC time ($10) will be added for each feeding. If you have any concerns please feel free to address them with a staff member. We will work with you to provide the best situation for your family. Fresh water is available at all times.

Please do not put any medications in food bags, containers, or masking agents (pill pockets, cheese, sandwich meat or bread). We require all medications be in their ORIGINAL prescription bottle with labeled instructions. Over the counter drugs or supplements should be in their original bottle. We never charge extra for medications or insulin administration. Our staff has experience with diabetic pets and the necessary management .Please be sure to provide enough syringes and a couple extra for their stay. Detailed written instructions are welcomed for any special health management.  The only time administration is charged for is if your pet is fractious or difficult to give medications to. This would be a TLC time charge of $10 per administration as extra staff and time is required to give the medication. We will let you know if this is required.

Items from Home

Toys, treats and a favorite blanket are the most common items brought. We do not accept bowls or dishes from home.

ALL ITEMS FROM HOME NEED TO HAVE YOUR PET'S NAME OR YOUR LAST NAME IN PERMANENT MARKER

NO FLUFF FILLED BEDS OR COMFORTERS
We do not accept large filled pillow or foam beds. Stuffed beds make it difficult for us to clean your pet’s room. This creates an unsanitary environment and odors. We have many options here to provide every guest with a bed that best suits their needs that we are able to keep clean and sanitary.

Try to keep the treats in line with what your pet is accustomed to eating at home. Sending too many treats can cause stomach upset when they are not given on a regular basis at home.

Please limit toys to 3 per pet and all blankets MUST ARRIVE CLEAN. We really welcome almost anything that you feel will make your pet happy but do ask that it be kept within reasonable limits. Over the past 30 years, we have had many extremes in what owners bring in with their pets. While we certainly do not want to deprive any guest, we also want to provide a clean and fresh boarding experience for all of our guest. An article of your clothing such as a T-shirt or a small blanket and a couple of toys are most acceptable; a toy box full of toys and a king-size comforter or your pool chair cushions are not. We do ask that bedding be washable and a MAXIMUM of beach towel size or small enough to be place on top of our beds. This keeps them off the floor and assists in keeping them clean. Please properly label all toys and blankets with a permanent marker. Any items that are chewed or soiled will be removed and bagged for your pet’s safety but we cannot assume liability of items ingested.

We do try to wash soiled bedding as a courtesy when time allows, but this is not a part of our boarding service. In doing so, there may be hair of a different color occasionally found on your items. Be assured that we never allow another quest to use your private belongings, but hair may be picked up in the washer or dryer.

We respectfully ask that you do not send RAWHIDE as treats. They are a choking hazard and clog drains if washed down accidentally.

We ask that you do not send family heirlooms or other indispensable items. While we make every effort to care for personal items we cannot assume liability for them.

We work very hard to keep everything as clean as possible. We ask that you do your part in helping by sending reasonable items that make it doable.

Boarding your pets together

If you have multiple pets that you wish to stay together in the same suite/enclosure you will be asked to sign a compatibility waiver stating that they do not have known aggression issues towards each other. We reserve the right to separate them should an incident occur and seek treatment for any injuries. If any injury occurs you will be solely responsible for any veterinary treatment and addition charges to separately house them. We are able to separate for feeding but there may be a TLC time charged if separating your babies becomes difficult. Indian Shoals Pet Resort will not be held responsible in any way for injuries that might occur from a family member while staying together.  
We do not board intact dogs together.  This includes male/male, female/female, or male/female pairings.  The resort is different than at home.  With so many fur kids staying with us, intact dogs can have hormonal spikes.  Females can go in season, males can become sexually frustrated, etc.  In the 30+ years we have been in business, that is just a recipe for issues.  We want your fur babies to have an enjoyable, healthy and fun filled stay with us. 

Intact Males

If you have an intact (un-neutered) Male dog, please know there may be Intact (Un-spayed) female dogs boarding.   Indian Shoals Pet Resort will not be held responsible in any way for injuries that might occur from licking, chewing or self harm in this circumstance.
We can not board intact pets together in a family accommodation.

Picture/Video Release

 We love to take pictures and videos of our guests. They are often shared to public media and in print. If you are a proud parent and wish to copy them we are delighted. Please give credits if you do. Most pet parents enjoy seeing their little super star having fun or freshly groomed, however if you do not wish for your pet to be photographed in any way we will be happy to honor your wishes. Please inform a staff member and we will have a form to sign stating that wish. 

Holiday Reservations and Deposits

All Holiday Reservations will require a deposit in the amount of the minimum charge requirement of 4 days for that Holiday. We do not INCREASE our peak season rates above our regular fees. Please check the holidays posted on our webpage here. This deposit can be made online when the appointment is made. Reservations for Holidays will not be held without a deposit.

ALL DEPOSITS are Non-refundable once a reservation is made. If you decide to cancel 2 weeks prior to arrival, we can put the deposit on your account for future use. If a cancellation occurs within 2 weeks of your arrival, the deposit will be forfeited. 

If you choose to cancel a Holiday Reservations, we respectively REQUIRE a minimum of (14) FOURTEEN DAY NOTICE PRIOR TO YOUR SCHEDULED ARRIVAL DATE. Any Cancellations of Holiday Reservations with less than a 14 day notice would result in the loss of your deposit. We can place the deposit on your account for future Grooming or Boarding use if you cancel 14 days prior to arrival.  A list of the holiday requirements can be found on our website at www.indianshoalspetresort.com
Credit Card or cash is required at check out to pay any balance.

If you choose to pick your pet up before the scheduled departure date, you would be obligated to pay for the original dates, activities and grooming that was originally reserved. 

 We do not accept faxes or shot records that do not have a clearly printed due date for your pet's next vaccine.  Please be mindful of this when choosing your pet's Veterinary care. 

30 years of experience has helped us to bring excellent expectations for our guest and their parents. Please help us to offer that same level of service to you and your fur kid(s)! We look forward to their 1st stay with us, and welcome any questions or concerns.

 We can only guarantee the dates and time you book.  Anything outside of those reserved dates and times could incur a convenience fee to make arrangements for your pet to stay.  We book just like a hotel.  Once the accommodation is booked for another guest, we are depending on you to arrive as you originally requested.  If something arises and you can not, please make sure to speak with one of our guest relations specialist so we can do our best to accommodate your updated request.

We understand circumstances can come up.  But, we can only guarantee what you book. If an emergency occurs when we are fully booked. We will make arrangements for your pet to stay, but there will be a surcharge of $100 per pet per day to accommodate an unscheduled stay during high volume boarding.  

Correspondence:
If we are making an attempt to contact you, it is important. Please return our call, text or email as promptly as possible. If you are attempting to contact, us we will show you the same courtesy. If you text, email, or leave us a voicemail outside of business hours, we will respond to your correspondence once we are back at the resort. Please refrain from text messages late at night. We take your concerns seriously, but please be mindful of our staff's time outside of business hours.

Thank you for trusting us with the care of your beloved family member! Indian Shoals Pet Resort and Grooming Salon