Returning Grooming guest

Our Owners and Staff work diligently and wholeheartedly to provide our guests and their parents with the best possible love and care for their fur kids. We understand getting on the road for vacation or an unexpected trip can be stressful, but please know that we will always do our best for you and your fur baby. Please show kindness and respect to our loving and attentive staff. Rudeness, foul language, or abuse will not be tolerated. This is a relationship we build with you and your pet. We ask that the relationship be mutual and respectful.

** The resort will be closed from January 28th - February 7th We will respond to any **
reservation request, voicemails and text when we reopen to the public on Wednesday February 8th.

**ALL starred fields must be completed to submit a request**
There are links to our rates, activities & pricing and grooming services in the fields below or above in the navigation buttons

This page will only remain working for a few weeks as we transition to the new customer portal. Please make sure to log in with the email/phone number we have on file for you, then click "reset password" if logging in for the first time on the Gingr customer portal. Link below:

click this link to go to the portal

There are links to our rates, activities & pricing and grooming services above in the navigation buttons

E-mail *

Phone Number *

Owner Name *

Pet's Name *

Requested Salon Service (ie haircut, bath, nails, etc) *

Special Salon Hours: SALON CLOSED 1.28 - 2.7 & 3.4 - 3.8

Date Requested for Spa Day (Our groomer books 4-6 weeks in advance) *

Any Add on Swanky Luxury spa services? http://www.indianshoalspetresort.com/grooming-services/ *

I understand I will have to reschedule and be charge for my appointment if I don't drop off by 930am *

I understand I will be called when my baby is ready. Estimated time M-F 430 - 5pm Sat 330pm *

I will send Vet records that show DUE DATES for Rabies, DHLPP and Bordetella prior to my appointment *

Message

Add Staff@indianshoalspetresort.com to my contacts, or email responses will go to my spam *

Any correspondence received outside of business hours, will be returned when the resort reopens *

All card deposits & payments will have a 3.5% Non-Cash Adjustment fee *

I understand the salon books weeks in advance, a missed appointment will result in a $50-$100 charge *

We will respond to the email you listed in this request, so please verify it is correct. *

Fields marked with * are required.

We will call or text you as soon as your fur kid is ready for pick up. Our groomer usually starts calling around 430 -5pm on weekdays and 330pm on Saturdays, but we can not guarantee this. Weekdays we close at 6pm, Saturdays we close at 4pm.

Please refrain from calling to ask if your pet is ready. This only slows down our grooming and may add additional charges to your grooming bill as our groomer has to stop grooming to tell you she will call as soon as your baby is ready.

All Veterinary records must show DUE DATES for required vaccinations, and be sent 24 - 48 hours PRIOR to your pet's arrival. Those can be emailed to staff@indianshoalspetresort.com or a full page picture texted to our main number, 770.995.9123. We will let you know as soon as we receive those records and can then prepare for your baby's arrival.

We do not accept faxes or shot records that do not have a clearly printed due date for your pet's next vaccine. Please be mindful of this when choosing your pet's Veterinary care.

All Veterinary records must show DUE DATES for required vaccinations, and be sent 48 - 72 hours PRIOR to your pet's arrival.

Dogs - DHLPP(with Lepto), Rabies, & Bordetella

Cats- FVRCP and Rabies (No Leukemia required for grooming only)

Those can be emailed to staff@indianshoalspetresort.com or a full page picture texted to our main number, 770.995.9123. We will let you know as soon as we receive those records and can then prepare for your baby's arrival. Without these records received, you may lose your reservation and forfeit your deposit.

We do not accept faxes or shot records that do not have a clearly printed due date for your pet's next vaccine. Please be mindful of this when choosing your pet's Veterinary care.

We ask that all pet parents make sure they drop off in our grooming arrival window and arrive at least 15 mins prior to our closing time for pick up.

Any drop offs later than 930am could incur a $15 charge or the grooming appointment to be canceled.

Any drop offs or pick ups that occur after closing will incur a $5 per minute charge.

Grooming day:

Our groom clients will enjoy a full day of pampering, cuddles, and looking amazing. We have all of our sweet groom babies drop off between 9am -930am.
We do this so our groomer, Christi, will have ample time to not only give your pet an amazing new do or freshen up, but also to work at your fur kid's pace. Some babies require breaks during grooming. By giving your pet a whole day to relax at our spa, they will be able to enjoy their spa day just as you would. We will give you call later in the afternoon, once your baby is looking and smelling amazing!

Please note the following:

*We promise we will call as soon as your sweet pumpkin is ready to go. Calling and asking if they are ready yet will only cause our groomer to have to stop grooming to answer your call. Most grooms do not get completed till around 4pm - 430pm.
*if you can not arrive by 930am there may be a late charge applied to your grooming services.
*We understand things can come up unexpectedly. But, we usually have a full day of grooming scheduled weeks in advance. If you are unable to make your scheduled appointment, please let us know 24 hours in advance so we can allow another fur kid to fill your spot. A no call no show will result in a $50 - $100 groom charge (missed fee is based on scheduled grooming services) and/or prepayment for grooming services as we will have a vacancy that could have been filled with notice.

Business Hours:

Monday - Friday 9am - 5:45pm
(Closed weekday Noon - 2pm & All Tuesdays)

Saturday 9am - 3:45pm

Sunday 6pm - 6:45pm

We ask that all pet parents make sure they arrive at least 15 mins prior to our closing time for drop off and pick up.

This will allow us time to get your fur baby checked in and settled prior to closing.

Any drop offs later than the 15 min window could incur a $15 charge because the last minute drop offs cause our dedicated staff to have to set your baby up after closing.

Any drop offs or pick ups that occur after closing will incur a $5 per min charge.

Monday - Friday 9am - 5:45pm(Closed weekday Noon - 2pm & All Tuesdays)

Saturday 9am - 3:45pm

Sunday 6pm - 6:45pm

Monday - Friday 9am - 5:45pm
(Closed weekday Noon - 2pm & All Tuesdays)